Returns and refunds
Last updated: October 3, 2026
In short
- Broken or cracked glass (on arrival or within 6 months): send a photo and we'll send you a new one free of charge.
- Not funny? You have 30 days after receipt to send it back and get a full refund.
- Changed your mind? You have 14 days after receipt to withdraw, no reason needed.
How it works
Write to us from the Customer service & contact page with your order number (and a photo if the product is broken). We usually reply within 24 hours, Monday to Friday, with the next steps.
Broken glass: 6-month breakage guarantee
We replace free of charge any glass that arrives cracked or broken, or breaks within 6 months of receipt, on a simple photo. You don't need to return the broken glass. The guarantee is limited to one replacement per glass purchased.
Returns and refunds
For a return (30-day “laugh or your money back” guarantee, or 14-day withdrawal), we will give you the return address. Return costs are at your expense. The product must be returned complete and properly packed. The refund is made to your original payment method no later than 14 days after we receive the return (or proof of its dispatch).
Cancellation or changes
An order can be changed or cancelled as long as it hasn't shipped. Write to us as soon as possible.
Your statutory rights
These commitments are in addition to your statutory rights (2-year legal guarantee of conformity and guarantee against hidden defects), detailed in our terms and conditions of sale.