Terms and conditions of sale

Last updated: October 3, 2026

1. Who we are

The Crazy store (Crazy Mug™, Crazy Shots™, Crazy Ice™) is operated by Adonis Horizon LLC, a limited liability company registered in the State of Wyoming (USA), with its registered office at: 2232 Dell Range Blvd, Suite 303 1918, Cheyenne, WY 82009, USA. You can reach us at any time from the Customer service & contact page.

2. Scope

These general terms and conditions of sale (T&Cs) apply to all orders placed on this website by a consumer. By confirming your order, you accept these T&Cs in the version in force on that date.

3. Products

Products are described and photographed as accurately as possible. Stated capacities are approximate. Our products are novelty items intended for an adult audience; they are not toys. Glass items are fragile and must be handled with care.

4. Prices

Prices are shown in the currency of your delivery country, including all taxes. Shipping is free. The applicable price is the one displayed when you confirm your order.

5. Orders

You choose your products, check your cart, enter your delivery address and then pay. A confirmation email is sent as soon as payment is accepted; it constitutes acceptance of the order. We may refuse or cancel an order for a legitimate reason (suspected fraud, unusable address, abnormal quantity). In that case you are refunded in full.

6. Payment

Payment is made online using one of the methods offered at checkout. It is processed by a secure payment provider: we never have access to your bank details. The amount is charged when the order is placed.

7. Delivery

We deliver to the countries offered at checkout. Parcels are shipped with a tracking number, sent by email as soon as they are dispatched. The estimated delivery time is shown on the product page and at checkout. The parcel is plain: nothing on the outside shows its contents.

In case of delay, contact us: we will check with the carrier. If your order is not delivered within 30 days of being placed, you can cancel it and be refunded in full within 14 days. A lost parcel is, at your choice, reshipped or refunded.

8. Right of withdrawal (14 days)

You have 14 days from receipt of your parcel to withdraw, without having to give any reason. Simply let us know from the Customer service & contact page (or with the form below), then return the product within the following 14 days to the address we give you. Return costs are at your expense. We refund all amounts paid, using the same payment method, no later than 14 days after being informed of your decision; we may wait until we have received the product or proof of its dispatch.

Model withdrawal form: “To Adonis Horizon LLC. I hereby give notice that I withdraw from my contract for the sale of the following product: … Ordered on … / received on … Name: … Address: … Date: …”

9. 6-month breakage guarantee

If your glass arrives cracked or broken, or breaks within 6 months of receipt, send us a photo and your order number: we will send you a new one free of charge, without you having to return the broken glass. This commercial guarantee is limited to one replacement per glass purchased.

10. 30-day “laugh or your money back” guarantee

If your purchase doesn't make anyone laugh, you have 30 days from receipt to send it back to us and get a full refund of the price paid. Contact us with your order number: we will give you the return address. Return costs are at your expense.

11. Legal guarantees

These commercial guarantees are in addition to your statutory rights and do not replace them. You benefit from the legal guarantee of conformity (articles L.217-3 et seq. of the French Consumer Code) for 2 years from delivery, and from the guarantee against hidden defects (articles 1641 et seq. of the French Civil Code). In the event of a lack of conformity, you may request repair or replacement of the product, or failing that, a price reduction or a refund.

12. Liability

We are not liable for any use of the product that does not conform to its intended purpose, nor for any delay or failure to perform due to force majeure.

13. Personal data

Your data is used to process your order, deliver it and provide after-sales service. Full details are set out in our privacy policy.

14. Customer service and complaints

Any question or complaint can be sent to us from the Customer service & contact page. We usually reply within 24 hours, Monday to Friday.

15. Mediation

If your written complaint has not been resolved, you may use a consumer mediator free of charge (articles L.611-1 et seq. of the French Consumer Code). The contact details of the competent mediator are available on request from our customer service.

16. Governing law

These T&Cs are drawn up in French. They are governed by French law for customers residing in France. If you reside in another country, you also benefit from the mandatory consumer-protection provisions of the law of your country of residence.