Shipping

Last updated: October 3, 2026

Free shipping

Shipping is free on all orders, with no minimum purchase, to every country available at checkout.

Tracking

Every parcel ships with a tracking number. You receive it by email as soon as your order leaves. Remember to check your spam folder.

Delivery times

The estimated delivery time for your country is shown on the product page and at checkout. It is an estimate in business days, counted from dispatch.

Discreet packaging

Our parcels are plain: nothing on the outside shows what's inside. The surprise stays intact, even if someone else receives the parcel.

Delayed, lost or damaged parcel

If tracking hasn't moved for several days, write to us from the Customer service & contact page: we'll check with the carrier. A lost parcel is reshipped or refunded, your choice. If your order is not delivered within 30 days of being placed, you can cancel it and get a full refund. A glass that arrives broken is replaced free of charge on a simple photo (breakage guarantee).

Shipping address

Double-check your address before confirming. A mistake can be corrected as long as the order hasn't shipped: write to us as soon as possible.