Track my order
Your tracking number is in the dispatch email. Nothing received? Message us with your order number and we’ll resend the link.
Help & contact
Got a question? We reply fast.
Parcel tracking, a broken glass, a refund: tell us what’s going on and we’ll sort it out. We usually reply within 24 hours, Monday to Friday.
Broken or cracked glass
Send a photo and your order number. We’ll send you a new one, free of charge. Valid for 6 months.
Not funny? Refunded
You have 30 days to send your purchase back and get a full refund.
Write to us
Fill in the form and we’ll get back to you by email.
Quick answers
Where is my parcel?
As soon as your order ships, you get an email with a tracking number. Remember to check your spam folder. If the tracking hasn’t moved for several days, message us and we’ll check with the carrier.
My glass arrived broken. What do I do?
Send us a photo of the glass and your order number through the form. We’ll send you a new one, free of charge, and you don’t need to return the broken one.
How do I get a refund?
Message us within 30 days of delivery with your order number. We’ll tell you how to return it; the refund goes back to your payment method.
Can I change or cancel my order?
Yes, as long as it hasn’t shipped. Message us as soon as possible with your order number.
I didn’t get a confirmation email
Check your spam or Promotions folder. Still nothing? Message us with the name and email used for the order.
More questions about the product? See the FAQ